Location: KSA – Riyadh / Onsite
Contract Duration: 12 Months renewable
Qualification & Skills
1. Should have a sound understanding of Customer Management, Siebel Order Management, Pricing & Product Modelling in the Telco Industry.
2. Should have excellent technical knowledge on ABO processes, Signals, Variable Maps, DVM, RSTT, Constraints, Eligibility & Compatibility, Attribute Adjustments, Volume & Tier Discounts, Contracts, Entitlements, Customizable Products, Promotions & Promotion Groups
3. Should have good knowledge on other Siebel modules such as Trouble Tickets, Marketing Management, Lead Management, Field Service Management etc.
4. Demonstrate excellent issue analysis and troubleshooting skill
5. Adhere to Siebel configuration best practices all times during SDLC
6. Drive workshop – Requirements, Configuration, Product Walkthrough
7. Should participate in Solution Governance, Architecture, Designing & Estimating large-scale CRM solutions in Siebel in Telco space.
8. Should be comfortable in participating in proposal preparation for prospective customers.
9. Create functional and Technical Design Documents for critical areas of the Project.
10. Review Functional Design Documents (FDDs),Technical Design Documents, and Code prepared by consultants
11. Should have rich exposure in Oracle RODOD architecture & integration with other BSS/OSS Applications.
12. Should have sound knowledge in the latest eTOM-based models and processes for Telco Industry.
13. Team participation and communication
14. Demonstrate excellent verbal & written communication skill.
15. Able to communicate effectively with higher management in customer locations.
16. Comfortable in conducting workshops at Customer locations.
17. Guide consultants working in different functional and Technical areas.
18. Work efficiently within one or more virtual teams along with Application Engineers, QA engineers, Project Managers and other members of the organization.
19. Consult with customers on implementation and maintenance of customized Siebel implementations.
20. Attend and participate in team meetings & participate in design workshops with customers either on-site or by phone and desktop sharing.
21. Conduct custom product support training for customers as required
Mandatory Skills:
1. Minimum 8-10 years of core Siebel experience
2. Should have worked as a Solution Architect in a minimum of 2 large Projects in Telco Industry.
3. Should have worked as a Siebel SME in minimum 2-3 projects in design & development involving Customer Management, Order Management, Pricing & Product Modeling in Telco Industry.
4. Knowledge of Agile, Water Fall & Iterative project methodology
5. Knowledge of the Telecom industry is a must.
6. Previous Consulting Experience Required
7. Technically should be well versed in Configuration, Scripting, Workflows, EAI, and EIM in Siebel.
8. Knowledge of Open UI framework is preferable